Returns & Exchanges
We always want to meet our customers’ respect all the time. Sometimes a return or an exchange is necessary. If you are not satisfied with your purchase from us, please take advantage of our return and exchange policy.
1. Request for the returned or exchanged items
a. The customer has to contact us to get a return authorization (return address) or exchange authorization within 30 days upon receipt if you want to return or exchange your purchase.
b. Items received unused , not in damaged or worn condition (only when the items which are defective or damaged upon receipt);
c. Items received in original packaging.
Note: 1. Shipping fee is non-refundable, except in cases where we have made a shipping error. 2. Unfortunately we cannot accept returned parcels sent freight collect or COD (Collect of Delivery).
2. Return guidelines:
If you are not 100% satisfied with your purchase. You can return your item(s) for a full refund within 30 days upon receipt.
We return by mail. If it is a quality problem, customers will get a free return, we will bear the return freight. Otherwise the customer bears it. Unfortunately we cannot accept returned parcels sent freight collect or COD (Collect of Delivery).
Please sent email to info@antparts.com for return request, or contact us here, we will get back to you within 2 business day.
3. Exchange guidelines:
Exchange is available if you are not 100% satisfied with your purchase within 30 days upon receipt.
We exchange by mail. If it is a quality problem, customers will get a free exchange, we will bear the exchange freight. Otherwise the customer bears it. Unfortunately we cannot accept returned parcels sent freight collect or COD (Collect of Delivery).
Please sent email to info@antparts.com for exchange request, or contact us here, we will get back to you within 2 business day.
4. How long does it take to process my return?
Once we have received your package, if you ask for return, your refund will be processed within 2 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. If you ask for exchange, exchange will be sent in 3 days when we get the returned items. Thanks for your cooperation and understanding.
5. How to modify or cancel an order？
1）For unpaid orders:
In some cases you want to change the order information, such as add or reduce some items, or change items, or update shipping options after you just placed the order but have not paid for it, please login your account in antparts.com and reorder, or you can simply contact us.
2) For paid orders:
If you find that you have made a mistake or you want to make some changes for the order you have already paid, please contact us.
3) For shipped orders:
Usually the processing time of an order is about 2 days, during this time we can modify or cancel your order but after we send the package away, we cannot modify or cancel it for you.
4) View order ‘Cancel’ status:
Once the order is canceled the order status is marked “Canceled”. You can view order status in “Orders” after login.
6. Tips:
Because some part modules need professional installation, please contact us for technical support. We are happy to assist you with any questions.
To contact customer service for questions to obtain return or exchange authorization, please contact us here.
Tel: +86-15017522605
Email: info@antparts.com
Add: Rm 404, No. 663, Huangpu Avenue East, Tianhe District, Guangzhou, 510660, China.
